Security & Privacy
Credit card details
We do not store credit card details nor do we share customer financial details with any 3rd parties.
You have the right to know what information we maintain about you, and to correct it in case of error. If you have any questions about the information we maintain about you or your supporter details please contact email@example.com
Our security measures and this policy are reviewed on a regular basis. If you have any questions relating to this policy, please address them to:
Viva!, 8 York Court, Wilder Street, Bristol BS2 8QH, UK
T: 0117 944 1000
F: 0117 924 4646
or write to firstname.lastname@example.org
Viva! and the VVF believe you have a fundamental right to privacy on the web, and we will do our utmost to protect your online security.
This policy applies to all websites owned and maintained by Viva! and the VVF. It does not apply to pages hosted by other organisations or to Viva! Poland website (www.viva.org.pl) whose privacy policies may differ.
We do not collect personally identifiable information on our web site unless you voluntarily choose to give it to us via this website, email, a phone call, by signing up as a supporter, or by postal mail. If you provide information as part of an online petition or message to a government, corporation, organisation, or individual, that information may be transmitted to the recipient of the appeal, and you may receive an email response directly from the recipient.
We do not sell or rent web-generated mailing lists or other personally identifiable information outside Viva!.
If you sign up to one of our mailing lists, we will email you updates about the actions you take on this website, and other Viva! appeals and information. If at any time you would like to unsubscribe from our email list, you can do so by clicking the "unsubscribe" link which appears at the top of all emails we send.
We maintain some records of individuals who contact us for further information or for help in case we need to contact them later or provide further information to them in the future. However, we do not provide this information to anyone else unless you give us your permission, and we do not use this information for any other purposes.
Our sites are hosted on a variety of international servers. We use several statistics software packages which collect information about the date and time in which our web site was accessed, and we also track a user's movement within the site. Our analytics package will store information about the resolution of your screen and your geographical location. We use this data to improve our site usability, to inform us about the most effective website design and to evaluate traffic statistics, such as the times of day and days of week at which we see peak traffic, and to assess the relative popularity of different areas of the site.
A cookie is a string of information that websites transfer to your computer's hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number.
When you visit our websites we send you a cookie. Cookies may be used in the following ways:
- to help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly
- to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way
- two types of cookies may be used on this website; 'session cookies', which are temporary cookies that remain in the cookie file of your browser until you leave the site, and 'persistent cookies', which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie)
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
There are a number of ways to manage cookies. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.
Controls for your privacy needs
Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as 'P3P' features (Privacy Preferences Platform).
You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
- open 'Windows Explorer'
- click on the 'Search' button on the tool bar
- type "cookie" into the search box for 'Folders and Files'
- select 'My Computer' in the 'Look In' box
- click 'Search Now' Double click on the folders that are found
- 'Select' any cookie file
- hit the 'Delete' button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select 'cookies' in the 'Help' function for information on where to find your cookie folder.
The Interactive Advertising Bureau (www.iab.net) is an industry body which develops standards and guidelines to support online business processes. Its website gives further details about cookie, web beacons and suchlike, and explains how they can be managed and disabled.
We use the PayPal secure online payment system for donations and merchandise purchases. Their Privacy Statement can be found here.
Our online donation system also secures your personal details and credit card payment information using Secure Sockets Layer (SSL), a security protocol that provides communications privacy over the Internet in a way that is designed to prevent eavesdropping, tampering, or message forgery.
While on a secure page, such as our giving form, your browser should alert you that you are on a secure site.
When you make an online donation or purchase merchandise from our online shops we will store your contact details on our campaign mailing list. If you would like to make a donation or purchase merchandise from our online shop but would prefer us not to send you campaign information, please let us know by telephoning 0117 944 1000 or emailing email@example.com.
We also protect user-information off-line. All of your information, not just the sensitive information like a credit card number, is restricted. Only employees who need the information to perform a specific job (for example, our fundraising team) see personal information.