Viva! Wine Club T&CS
Making A Purchase
LEGAL DRINKING AGE
When you place an order for alcoholic drinks with us you are, in doing so, confirming that you are not under 18 years. This also applies if you are buying alcoholic drinks as a present, in which case the recipient must also be 18 years or over.
RESPONSIBLE DRINKING
The UK Government advises that men should not regularly drink more than three to four units of alcohol a day and women not more than two to three. Consistently drinking four or more units a day for men and three or more units a day for women, carries progressive health risks. After an episode of heavy drinking it is advisable to refrain from drinking for 48 hours. In some situations like pregnancy, it's better to avoid drinking alcohol.
For more information see www.drinkaware.co.uk.
ORDERING
To place an order with us, simply scroll through our product ranges and add any items you wish to buy into the shopping cart. When you have finished shopping, click on 'check-out' and you'll be asked to fill in a few details needed to complete your order.
Substitutions
If there are any items out of stock we will substitute with an item of similar style and quality. If you do NOT want us to do this, and would like us to contact you regarding substitutions, please make a note of this in the delivery box and we will either phone or email you.
Wine style (Body/Sweetness guide)
The style of the wines is described as: Whites – 1-9 where 1 is the driest and 9 the sweetest. Reds – A-E where A is the lightest and E is the fullest.
Prices
The prices shown include VAT at 20% and are correct at the time of printing. Prices are subject to currency, duty and market fluctuations.
Delivery schedule
We aim to delivery within 6 working days of receipt of your order. Delivery is Monday to Friday 8:00am – 4:00pm. If you would like to receive your order outside these times or within a specified time slot, please contact merchandise@viva.org.uk as a surcharge will apply.
The cost of delivery to UK Mainland addresses:
£10.95 – one case /spirits (up to 6 bottles)
£14.95 – two cases / spirits (7 + bottles)
£17.95 – 3 or 4 cases / spirits (13 + bottles)
£19.95 – 5 cases / spirits (19+ bottles)
Regrettably deliveries to the Scottish Islands, Scilly Isles, Isle of Man, Channel Islands and Northern Ireland will incur a surcharge. For a quote please contact merchandise@viva.org.uk
Goods inspections
All goods must be inspected at the time of delivery and in the case of any damage or missing items, you must contact the office immediately. All claims for loss or damage in transit must be reported to us within 3 days of receipts.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and
quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.